Return Policy
Leader Manufacturing is committed to offer its customers with the highest quality product and has an extremely low percentage of returns because of errors, damages or customer dissatisfaction.
We are flexible and approachable and always open to your suggestions or ideas. We like to do what we can to meet all our customers' needs.
STANDARD BUILT FRAMES:
We guarantee our customers that we will refund their money for the products purchased 100% (excluding shipping cost) if they are not satisfied with the product or have changed their mind. No questions asked as long as the product is in good condition. However we'd like an opportunity to merely understand the reason so we can improve the product or service if needed.
CUSTOM BUILT FRAMES (Including "BUILD YOUR OWN"):
Due to very specific and personalized specifications on custom frames we are not able to take these back or refund you for these purchases. As is common with customized work, all sales on custom frames are final. Please make sure you are certain of the size of your artwork or document you are inserting if building your own custom frame on our website or ordering a custom frame by email or phone.
We offer a lifetime warranty on all parts and labour.
Please contact us by phone or email if you have any problems with your product or if you are not satisfied. We will do whatever we can to correct the problem, replace the product or to refund your money and make it right!
For returns or exchanges:
Please contact Customer Service toll free at 1-800-884-3199 or 416-497-7516 or by email at: info@leaderframes.com
